As a licensed financial institution, we are bound to comply with regulatory requirements that aim to protect our customers: customer fund safeguarding, high compliance standards, and regular audits to maintain high safety standards.
Your funds are kept secure in a Safe Segregated Account (SSA) as mandated by the European Union E-Money Directive. This means that your money is safeguarded and custodised by a reputable bank in the EU, independently of our financial operations.
As a PCI compliant company, we adhere to the global standard of information security in the payments industry. Our technical and operational standards at TenX protect the data transmitted through card processing transactions.
Your TenX Visa Card has an added layer of real-time fraud prevention and security with the 3-D technology, Verified by Visa. This protects your card from unauthorised use online.
In line with industry best practices, 2-Factor Authentication (2FA) is enforced for all TenX users to keep accounts secure.
An additional feature to secure logins, facial recognition and fingerprint unlock are available on supported mobile devices, with PIN unlock as an alternative.
Over-the-air updates happen automatically when you open the TenX app, so that you are always on the latest and most secure version of the app.
All personal data is encrypted and stored securely. We will never sell your personal information.
Get full visibility on your incoming and outgoing transactions through instant alerts. Something amiss? Act on it immediately with instant card management.
Misplace your card temporarily or spot a transaction you are unsure about? Lock your card instantly using the TenX app to disable both the chip and NFC. Unlocking it is just as simple.
Our dedicated and world-class Customer Experience team is here to help you. Get connected to us instantly during live chat hours or submit a support ticket for us to get in touch.