30 June Update:
We are glad to update you that the TenX Visa Card has now been re-enabled, along with the Buy Bitcoin via debit/credit card feature in the TenX app.
You may resume using these services as per usual, with no further action needed on your part. This follows the Financial Conduct Authority’s written consent to allow Wirecard UK to resume providing payment services.
We will continue to closely monitor the developing situation and keep you updated. From all of us at TenX, thank you for your support.
To our community of users, following a statement from FCA regarding Wirecard UK, we regret to inform you that our program will be disrupted. Unfortunately, our customers will no longer be able to use their cards or purchase bitcoin using credit/debit cards through the app. This will likely take effect in the next 24 hours.
Please be reassured that all customer funds are safe and remain accessible as the TenX Wallet is unaffected. You can continue to store, send, and receive cryptocurrency at any time with no interruption. The safety of your funds is our top priority.
The TenX team is working to re-enable the affected services as soon as we can. We apologize for the disruption and will continue to provide updates to you whenever we have them. In the meantime, our Customer Experience team continues to be available to support you.