Official TenX Services Announcement

Released on

Oct 1, 2020

Dear community,

Together we have seen the cryptocurrency space mature rapidly in the last three years and it is clear that our industry is making headway into a previously indomitable domain: financial services that are not bound by any traditional financial nor political systems.

It is with immense gratitude that we are making two key announcements about our plans for moving forward into a new horizon.

Sunsetting of current TenX services

We will be gradually sunsetting the current TenX services.

For all customers residing in Asia-Pacific (APAC), the TenX Visa Card (both physical and virtual) will be deactivated today. This is due to the card issuer, Wirecard SG, being required to cease operation effective immediately based on the directive from the Monetary Authority of Singapore (MAS).

For all customers residing in the European Economic Area (EEA), the TenX Visa Card (both physical and virtual) and Buy Bitcoin feature will soon be deactivated as the card issuer, Wirecard, has filed for insolvency.

Your funds are safe and accessible

The TenX Wallet continues to be available even after the deactivation of cards so that customers can access and withdraw their cryptocurrencies at any time. As always, our Customer Support team is ready to help if you encounter any issues.

Refund for the card

If you have an existing TenX Visa Card or a pre-order that you have previously paid for, you are eligible for a full refund. Exact details about the refund will be shared with you at a later date. We appreciate your patience and apologize for the inconvenience. Please know that we are ever grateful for your support throughout these years.

Note for customers with existing and active cards: To be eligible for a refund, please DO NOT cancel your card in the meantime.

A new dawn at TenX

Our mission remains: to transition the world from old money to programmable money by providing global financial and banking services built on top of crypto.

And, every sunset brings the gift of a new dawn. We are excited to share that we have been building a new platform even more aligned with our mission—a platform that will change the way we earn, spend, and keep our money. The TENX and PAY Tokens will play an important role in this ecosystem.

It has been all hands on deck the past months and we now have a working prototype that is undergoing testing. In the coming months, we will be releasing more information about what you can expect.

Thank you, community

As we transition into the next phase at TenX, we would like for you to know that we are truly grateful to the community for having seen us through all the changes, roadblocks, and successes over the years.

We understand that there is a long road ahead of us and despite whatever challenges come our way, we will keep pushing because we are in it for the long haul. We are putting everything into our new platform to accelerate the future of money because we know that it is the right path for this company and for our nascent industry.

We hope that you will share in our enthusiasm and excitement about these new plans. From all of us at TenX, thank you!